DEESIGNZ WEB & GRAPHICS STUDIO
POLICIES AND PROCEDURES 2008
All requests for design work should be made by phone,
email or via our website www.deesignz.com.
DEPOSIT AND CANCELLATION POLICY
A 50% deposit is required to secure design services. The balance is due
upon notification of project completion. When balance has
been
fulfilled work will be presented to client. Work product
will not be released to any client without full payment
unless other payment arrangements have been made and
agreed upon prior to start of project. Cancellation with
a full
refund up to 48 hours after signed proposal /contract.
FEES
All fees are outlined in proposals. It’s our goal to provide “cost effective” design solutions. We bundle services and provide packaged design service offerings with built in discounts as a saving to our clients. We will discuss pricing from a budgetary standpoint (ie. We will work with clients to design custom solutions to fit within their budgets). As an established business we work to satisfy our clients needs as well as benefit the needs of the business.
OPEN ACCOUNTS
Established clients with open accounts will need to have a current credit
card on file unless previous arrangements have been discussed
with Deesignz. This will avoid having any unpaid balances.
Unpaid balances will cause delays or interrupt services
all together.
CONSULTATIONS
The initial contact is to ascertain the needs of the client’s project (approx. 15 minutes). A one hour face-to-face or phone consultation is included as an initial part of every design project process, which will be scheduled after initial contact. You may also substitute the one-hour call or meeting for one hour worth of email consultation. The consultation serves as a platform to discuss the project particulars, determine color schemes, etc. This stage of the process is ideal for submitting logos, artwork, photos, or other media that will assist with the design process. Your initial consultation is at no charge. Additional phone consultations may incur additional costs at the discretion of Deesignz.
PHONE CALLS
Each and every client is important to Deesignz. Any conversations
that require more than 15 minutes will require prior scheduling.
Phone consults are scheduled on Mondays and Thursdays.
If you need questions answered please contact our administrator
who will be happy to assist you. You may also send an email
and we will respond at our earliest time. We value our
clients and to provide the best service, we need client
participation and cooperation in order to manage time properly
so that all projects can be completed with quality and
in a timely fashion.
EMAIL COMMUNICATIONS
We work to offer the best service. For the fastest response, the
best way to contact Deesignz is via email. PLEASE compile
all your questions in as few emails as possible and they
will be addressed during business hours. Excessive emails
slow the production schedule. By compiling your requests
in as few emails as possible it allows the design process
to work smoothly and not be broken with several emails
that require additional administrative efforts.
WEBSITE CLIENTS
Website clients that have monthly, bi-monthly or quarterly updates
need to submit them at least 5 business days prior
to post date. Clients who “do not” have an ongoing maintenance agreement need to submit them at least 7 –10 business days prior to post as they will fall under the same guidelines as a new project.
BUSINESS HOURS
Deesignz business hours are as follows:
Monday, Tuesday and Thursday: 10 a.m – 7 p.m
Wednesday |
Fridays: CLOSED TO THE PUBLIC for production.
Saturday & Sunday: CLOSED
Phone calls that are received after hours will be directed
to voice mail and will be responded to within 48 hours.
Emails received after business hours will be addressed
the next business day.
PROJECT SCOPE
The project scope is outlined in the proposal in detail.
The quoted fees are directly related to the outlined
scope of the project. Any changes, additions, modifications
to
the project will affect cost. Any changes that have been
discussed and agreed upon should be added to the original
proposal that will reflect the new changes. This avoids
any misunderstandings.
ARTWORK
Artwork will be provided via the client. Use of stock
photography will incur additional cost to be absorbed
by the client.
All artwork must be client owned artwork or “purchased” artwork.
Deesignz will not use unauthorized artwork as it will
jeopardize the client as well as our business.
TIME ESTIMATE
Design Component: A draft design will be supplied
to the client in 10-15 business days for proof and approval.
Bear in mind that design is a process that relies
on
the creative component. This component will be adjusted
accordingly for projects considered a “rush”.
Revisions: 2 sets of revisions/modifications are included
as a part of the design package. Additional costs will
be incurred for additional revisions.
Approval: Once the
design has been approved, the client will sign off on
the final proof. Any additional requests for modifications
to the design will incur an hourly design rate to be
agreed
upon between client and Deesignz.
All projects undergo the process outlined below:
– Initial consultation
–
Schedule 1 hour consultation
–
Proposal
is drawn up
– Details are ironed out and
agreed upon
– Deposit is received with
signed agreement
– Project is placed into production
schedule, please note that there may be slight variations
to scheduling due to factors that affect production. i.e.,
not receiving all necessary materials, constant additions or subtractions
being made to the scope of the project, excessive revisions, to name a few.
–
Client
is contacted with production schedule
– Draft or comps
are presented to the client
– Client submits changes/modifications
– Revisions are made and resubmitted for approval
– Client submits additional changes/modifications, if needed
– Revisions are made and resubmitted for approval
– Client approves final draft
– Project is completed, client contacted to make final payment; final payment
received (funds are cleared)
– Final project delivered to client
RUSH JOBS
Deesignz will impose a rush fee for projects
with deadlines of 5 business days or less. The time estimate will be adjusted
to
the timeframe associated with the rush project. In the case of a rush job
all pertinent
information should be given at the time of job request in its final state.
This allows the job to be done in a rushed time frame. All fees attached
to a rush
job must be paid in full before the project is released unless previous
arrangements have been made with Deesignz. Fees for rush jobs cover the administrative
and production costs incurred for the in interruption of the production schedule.
PROPRIETARY
Unless a work for hire contract or agreement
is
in place, proposals/contracts are for press or web ready digital files.
Deesignz retains ownership of all tools, methodologies
and intellectual capital
utilized
during the fulfillment of this design request. Source documents may
be provided at an additional cost and the desire of such
must be communicated
prior to
the
onset of the project. |
