DEESIGNZ WEB & GRAPHICS STUDIO POLICIES AND PROCEDURES 2017

All requests for design work should be made via email at contactus[at]deesignz[dot]com.

 

DEPOSIT AND CANCELLATION POLICY
A 50% deposit is required to secure design services. The balance is due upon notification of project completion and prior to release of deliverables or site launch as appropriate. Work product will not be released to any client without full payment unless other payment arrangements have been made and agreed upon prior to start of project. Cancellation with a full refund up to 48 hours after signed proposal /contract.

 

FEES
All fees are outlined in detailed fee estimates. It’s our goal to provide “cost effective” design solutions. We offer bundle service discounts and provide both packaged and custom design service offerings. We can discuss budgetary concerns and will work with clients to meet their budget conscious requests. As an established business we work to satisfy our clients needs as well as to provide for the needs of the business.

 

CONSULTATIONS
Deesignz offers consultations to ascertain client needs, set goals, and design a best practice approach. Consultations are scheduled for one hour and are recorded to capture discussion dynamics. A copy of the recording and a written assessment with next step recommendations are provided as a part of the consulting package. The fee for the initial consult is $125 which can be applied to the project service offering. Consultations must be scheduled in advance and payment due prior to the scheduled call.

 

PROJECT SCOPE
The project scope is outlined in the proposal in detail. The quoted fees are directly related to the outlined scope of the project. Any changes, additions, modifications to the project will affect cost. Any changes that have been discussed and agreed upon should be added to the original proposal that will reflect the new changes. This avoids any misunderstandings.

 

PHONE & EMAIL COMMUNICATION
Project related phone consults are scheduled on Tues. Weds. Thurs. If you have inquiries regarding your project, please contact our design assistant via our contact information, who will be happy to assist you.

For the most prompt response, please email our office. PLEASE compile communications in as few emails as possible so we can more readily address them. Excessive emails slow production schedules. Compiling your requests allows the design process to work efficiently and support timely turnarounds.

 

WEBSITE CLIENTS
Website clients with maintenance agreements must submit updates at least 5 business days prior to post date. Clients without technical or maintenance agreements fall under the same guidelines and protocols as a new project and must submit a request for quote and a fee estimate will be forwarded.

 

BUSINESS HOURS
Monday - Thursday: 10 am – 6 pm, Friday: 10am - 3pm
Saturday & Sunday: CLOSED

 

ARTWORK
Artwork will be provided via the client. Use of stock photography will incur additional cost to be absorbed by the client. All artwork must be client owned artwork or “purchased” artwork. Deesignz will not use unauthorized artwork.

 

TIME ESTIMATE
Are determined as a part of every project scope. Client response is also a factor for well-managed turnaround and completion timeines.

 

RUSH JOBS
Deesignz may impose a fee for rushprojects with deadlines of 5 business days or less. In the case of a rush job all pertinent information must be provided at the time of job request in its final state. All fees associated with the rush must be paid in full before the project is released .

 

PROPRIETARY
Project deliverables include press or web ready digital files. Deesignz retains ownership of all tools, methodologies and intellectual capital utilized during the fulfillment of each design request. Source documents may be provided at an additional cost and must be communicated prior to the onset of the project.

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Deesignz Web & Graphics Studio, your source for cost effective design solutions. . . Toll free: 888 350 9721 . Fax: 888 350 9721